FAQs

YES! It’s what we are known for. We offer both the convenience of just walking in and getting a service done or you can call to make an appointment if you are on a tight time frame. For services with longer duration, we do recommend appointments as they are booked with specifically trained staff based on time slots but if one is available when you walk in its all yours. For threading you have the option of just walking in or calling ahead to make an appointment. The only exception is full face threading which we require an appointment if possible and to avoid long waiting.

For all salon service appointments a credit card will be required at the time of booking. The time needed for the service(s) or package that you schedule is reserved specially for you. If you need to cancel or reschedule your appointment(s), we require at least 24 hours advance notice. Failure to reschedule or cancel your appointment(s) with the notice required by this cancellation policy will result in charges to your credit card for the full price of the service(s) that you scheduled.

We are sorry we didn’t provide the service level you should expect. We have one of the most amazing track records when it comes to service and we wouldn’t want it any other way. But on those rare occasions something didn’t quite go right we want to hear about it. WE GAURENTEE all our services and encourage you to let our front desk staff or manager know of what didn’t go right for you. Every one of our staff is trained to make sure customer service is taken seriously. We will always make things right as we strongly believe you should always enjoy coming to E Beauty & Brows, and we appreciate every client that walks through our doors. Feel free to email us at erina@ebab.com.au with any concerns, we promise a manager will get back to you!

Yes you can, just give us a call and we would be glad to make an appointment for you. Our appointments are for first available threader only and cannot be made with a specific threader.

We understand that people may have their favorites for a variety of reasons and we will always do our best to accommodate your requests. However threaders’ schedules can vary and we cannot guarantee they will be working on the day you walk in. It’s always best to call ahead and verify your particular threader is working that day and what time she is scheduled for lunch. Some tips to help are come when we open or earlier in the day and come midweek instead of Fridays or Saturdays.

This is probably the number one question from most clients and while it would seem a simple thing to do, it actually gets very complicated quickly. Unlike most salons we designed our system to be walk in friendly and while we do take limited appointments for time slots throughout the day those time slots are based on the first available threader being available to take the next scheduled appointment. It’s more art than science as we don’t know when a threader will be finished with their current client so if we make an appointment for a specific threader at let’s say 1pm she may not be done with her current client until much later. While there are economic and management reasons the above is the main reason we cannot take appointments with specific threaders.

Yes we do! We welcome men into our salon only in open area (no closed door services for men) for almost all our services in outside (Open) service area. Threading is something that should be done by men just as women. Unless you are going for the crazy “Einstein” eyebrow look come and see why threading your eyebrows will make your eyes stand out.

We can get busy at times, but usually we know our peak periods and staff accordingly. The only exception is during holiday seasons we can’t seem to have enough staff and for those periods we ask for your patience or try and book an appointment if you are on a time crunch. Our average wait times most days are under 15 minutes for first available threader. If you request someone in particular wait times can be longer.

For all services to avoid being charged we require a 24 hour cancellation request prior to your appointment. For threading you can cancel same day without any charge. Our specific cancelation policy is below:
I’m sorry we cannot take your name over the phone. We work by a first come first served basis to make it equal and fair for everyone. If time is an issue feel free to make an appointment that way you can be in and out quickly. Note we do not take appointments within an hour of your call to be fair to walk in clients.

While we know many threading places can whip you in and out in 5-10 minutes that is not our style. Unfortunately with speed come cuts and left hairs. We train each of our threaders to take their time with each client to make sure this doesn’t happen. For most people eyebrows will take 15 minutes.

When threading, the threader will maintain the thread as tight as possible to make sure it doesn’t snag the skin. The main reason cuts happen is because the thread is lose and snags skin when crossing the skin surface. We train our threaders to keep the thread as tight as needed to avoid cuts and this sometimes causes the thread to break frequently.

In different parts of the world threading techniques can vary. All methods provide the same result but really it is just a matter of preference for each threader and how they were trained.

We use a thread made in India that is specifically made for threading. Unlike normal sewing thread, threading thread is smoother and slightly thicker. We buy the highest quality thread available to ensure you have as gentle a threading experience as possible.

We use three different kinds of waxes depending what part of the body is getting waxed. We use very high-quality professional use only waxes. Always feel free to ask your Therapist (Beauticians) any questions about our waxes and services.

We have researched this and find that the unlimited clubs only benefit a select few and for the most consumers are not fair and end up costing you more. You end up overpaying for the same services you would get normally during a 3 month membership. Also we find that once they have your money the service level goes down as they are not incentivized to provide the best service every time. Lastly there have been a number of these threading salons that have gone out of business and unfortunately there is no way for you to recover your money once they are gone.
We instead offer a loyalty card – please check with the team at beauty salon for one, during your next visit.

Absolutely, we offer threading packages, waxing packages. Each with substantial discounts. They never expire and no cards to carry around. Just come in and when you check out our beauticians will do everything for you. It’s an easy way to save some money and make your life a little easier.

Well it depends. We recommend threading for facial areas, but you may also wax if you want. For the remainder of the body we only provide waxing services. We use very high quality wax and maintain the highest hygienic standards. Our staff is very well trained and will be glad to answer any questions before starting any waxing service.

Yes, threading takes hair from the root. With threading you can take a single hair or a row of hairs all by the root which is why threading provides great results for eyebrows.

No, threading will not make your hair come back thicker or darker. If anything it may reduce hair growing back over time.

Most people find threading to be less painful than waxing. It is individual but over time your body adjusts to either method and it becomes more routine. One benefit of threading over waxing is that it won’t remove layers of skin like waxing will. This will help in preventing premature lines or wrinkles.

We offer facials based on your individual skin type. Since each person has unique needs we suggest booking the facial by the time and then let our Therapist (Beauticians) recommend what facial would be best for you. After analyzing your skin she can mix and match product that will provide the best results.